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Online Reviews: Don’t Ignore the Elephant!
October 24, 2019 @ 11:00 am - October 29, 2019 @ 12:00 pm CDT
SPEAKER | JAIMEE HALL
Many organizations feel trapped or lost when trying to manage their reputation online. Many law firm owners have found themselves in the terrible position of going on the defensive when upset clients take to the world wide web. This session will demonstrate the importance of having a reputation management strategy and plan, as well as give you tips and tricks on handling negative online reviews in a way that drives future clients to you and not away. The worst decision you can make as an organization is to ignore online reviews!
This session will:
- Outline the business case for having a strategy and plan for online reviews.
- Teach you how to assess your current status online.
- Show you a way to create short-term triage and long-term plans.
- Provide tips on what to do and what not to do when you receive a negative review.
- Highlight key takeaways on remaining proactive and consistent when responding online.